Effective Date: December 24, 2024

At Tora Pets, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website.

1. Information We Collect

We may collect the following types of information:

Personal Information: Includes your name, email address, phone number, billing and shipping address, and payment details when you make a purchase or sign up for an account.

Non-Personal Information: Includes browser type, IP address, and usage data to help improve our website.

2. How We Use Your Information

The information we collect is used for the following purposes:

To process and fulfill your orders.
To communicate with you regarding your orders.
To personalize your shopping experience.
To send promotional materials, offers, or updates (with your consent).
To improve our website functionality and user experience.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:

Service Providers: Third-party companies that help us process payments, ship orders, or analyze website traffic.
Legal Authorities: When required by law or to protect our rights, property, or safety.

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, track usage patterns, and improve website performance.

You can manage cookie settings through your browser, but disabling cookies may affect website functionality.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, or disclosure.

While we strive to protect your data, no online system is completely secure. Please take precautions when sharing sensitive information online.

5. Your Rights

You have the right to:

Access, update, or delete your personal information.

Opt-out of receiving promotional emails by clicking the “unsubscribe” link in our emails.

Request information about how your data is processed.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Change to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.

Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us at:
Email: sales@torapets.com
Phone: 8063 2595
Add: 16 Kallang Place, 03-08 Singapore 339156